Updated 7 November 2026
Returns & refunds
Seller and support
Thriftellei. Legal seller name — pending completion. Business and returns address — pending completion. Grievance contact — pending designation. Email thriftellei@gmail.com for support, privacy or refund requests. Include an order or membership reference when available. We aim to acknowledge complaints within 48 hours and resolve them within one month.
Physical-product returns
Our proposed change-of-mind return window is 7 days after delivery. Email support with the order reference, item and reason before returning anything. Keep the item in the condition received, with any supplied tags. We will provide the confirmed return address and disclose applicable return shipping costs before you proceed.
Incorrect, damaged or misdescribed goods
Disclosed wear forms part of the condition of a thrift item. For incorrect items, damage on arrival or a material difference from the description, contact us promptly and provide photos where available. We will arrange an appropriate remedy and cover reasonable return costs where the issue is our responsibility. The change-of-mind window does not limit statutory remedies.
Refund processing
We inspect accepted physical returns and communicate the decision. Approved refunds are initiated to the original payment method, with the expected timeline explained when approved. Your payment provider controls when the credit appears. We will not require store credit where a monetary refund is legally due.
Whop subscriptions
The subscription offer will specify its refund window and any trial terms before launch. Submit requests through Whop’s purchase or resolution tools where available, or email support with the membership reference. Access failures, duplicate charges, billing errors and other requests will be assessed against the purchased terms and applicable law. Approved subscription refunds are processed through Whop and its provider. Access may end when a refund, chargeback or revocation takes effect.
Stopping renewal and cancelling orders
Request a physical-order cancellation promptly before dispatch. Once dispatched, the returns process applies. A subscription refund request does not itself cancel renewal. Cancel future billing in your Whop account or ask support for help. Mandatory remedies remain available regardless of a stated refund window.